Folake Folayan currently serves as the Head of Customer Care for Canada at Quince, a position held since July 2025. Prior to this role, Folake contributed to Tonal from March 2022 to July 2025 in various managerial capacities, including Senior Manager of Care Operations, Operations Manager, and Manager of Technical Support. Folake's experience also includes a significant tenure at Rogers Communications from April 2015 to March 2022 as the Manager of the Customer Escalation Team and various other roles, alongside earlier work as a Human Resources Specialist at Slofac Inc. from June 2011 to March 2022. Folake holds a Bachelor of Arts degree in Criminology and Justice from the University of Ontario Institute of Technology.
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