James Cave is currently the VP and Head of Customer Experience at Quince, where they focus on building world-class customer interactions. Previously, from 2023 to 2025, they served as the GM and Head of US Service Operations at Wayfair and held multiple leadership roles at Macy's from 2017 to 2020, including Senior Director of Omnichannel Customer Experience and Retail Credit Customer Experience. James holds a Bachelor of Science in Business Administration with a focus on Economics from Xavier University, where they graduated in 2010.
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