Ross Thompson is an experienced Customer Success Engineer at Qumulo since December 2020, with a strong background in technical support and engineering. Prior roles include Technical Support Engineer II at Pure Storage, where responsibilities involved developing support structures for FlashBlade NAS technology, and Senior Analyst & Windows Protocols Team Coach at Dell EMC, focusing on Isilon NAS support. Key achievements at Dell EMC included resolving 80% of escalations independently and mentoring team members. Previous experience also encompasses IT support roles at DICK'S Sporting Goods, demonstrating strong communication and customer service skills. Ross holds two Associate's degrees in Information Technology from Pittsburgh Technical College.
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