Beth DeCourcey has extensive experience in customer service and technical support, currently serving as a Customer Service Representative at RAB Lighting since October 2016, where responsibilities include managing inquiries related to pricing, order status, and product information. Additionally, Beth has worked as a Lightcloud Technical Support Representative, providing assistance with wireless lighting control systems and troubleshooting hardware and software issues. Since September 2014, Beth has also been a Family Room Specialist at Apple, focusing on diagnosing and repairing mobile devices and conducting training sessions. Previous roles include Shift Supervisor at Starbucks with Simon Property Group and Project Manager/Associate Vice President at Donaldson, Lufkin & Jenrette. Beth began a career in sales at Public Access Systems and holds a Bachelor of Science degree in Marketing from the State University of New York at Plattsburgh.