Jo Cardew is a Business Change & Improvement Manager with extensive experience in customer service and operational transformation. They began their career at Eagle Star as a Customer Service & Sales Advisor and subsequently worked at Zurich Financial Services as a Customer Service Advisor and Trainer. From 2015 to 2022, Jo managed business change initiatives at RAC, taking on various roles including Business Readiness (IT Project Manager) and Migration Analyst. Jo holds a degree in Psychology from the University of Gloucestershire and is a certified PRINCE2 Practitioner in Project Management.
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