Brian Watson is a seasoned ServiceNow architect with extensive experience in ITSM and ITOM. Currently serving as a ServiceNow Architect at Rackspace Technology, they previously held key roles at Symantec, including Sr. Principal ServiceNow Engineer and IT Service Operations Tools Sr. Manager. With over two decades in IT infrastructure, operations, and management, Brian has guided organizations in implementing ServiceNow to enhance their IT services. They hold multiple certifications, including Certified System Administrator and Certified Implementation Specialist (ITOM), and have a foundation in Computer Science from Willamette University.
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