Carl James is a professional with extensive experience in PMO, program operations, and IT service management. They have held various leadership positions, including Manager of Global Service Operations at Rackspace Technology and Global Major Incident Manager at Morgan Stanley. From 2007 to 2008, Carl served as Shift Manager at Lehman Brothers, overseeing a technical operations support group. They also provided critical support roles at companies such as Bloomberg, EDS, and Worldcom, developing skills in incident and problem management across multiple global organizations. Carl received their education at Bishopshalt School from 1991 to 1993.
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