James Reid

James Reid is an experienced professional in service management and customer success, currently serving as Service Director at Rackspace Technology since January 2022. Reid has held multiple roles at Rackspace Technology, including Technical Service Delivery Manager, Manager of Customer Success, Senior Customer Success Manager, and Enterprise Service Delivery Manager from October 2013 to May 2015. Prior experience includes positions at IBM from March 2012 to May 2013, where responsibilities included Senior Service Delivery Manager, Project Manager, Project Administrator, and Service Delivery Manager. James Reid holds a degree in Arts Informatics from the University of Sydney, with majors in Information Systems, Digital Cultures, and History and Philosophy, completed between 2004 and 2007.