Jan Long is a seasoned professional with extensive experience in IT service management and delivery. Currently serving as Service Delivery Director at Rackspace Technology since March 2022, Jan has held various significant roles including Service Management Consultant at NOMAD FOODS EUROPE IPCO LIMITED and Interim Head of IT Service Management at Belron® International. Previous positions include IT Service Management Senior Lead at Interserve, IT Service Management Consultant at iCore Ltd, and IT Service Management Analyst/Consultant at FCO Services, among others. Jan's expertise encompasses ServiceNow implementations, ITIL process design, and service delivery management across private and public sectors. Jan holds an MSc in Computer Science from Napier University and a SNC in Computer Studies from West Lothian College of Further Ed.
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