Jeff Hankley is a seasoned IT professional with extensive experience in Windows systems and customer support. Currently serving as the Windows Customer Success Lead Engineer at Rackspace since March 2014, Jeff supports clients with IIS, Active Directory, basic networking, and virtual servers across various cloud platforms. Previous roles include Texas Regional Director at Trash Fairies, Owner of Valley Tech-Smith, LLC, and IT Director at Frederick County Sanitation Authority, where responsibilities spanned personnel management and operational oversight. Jeff started as a GIS Analyst at Parsons and holds a Bachelor of Science degree in Geographic Information Systems from James Madison University.
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