Jim McDowell is an experienced Engagement Manager currently serving as a Senior Customer Success Manager at Rackspace Technology. With a demonstrated history in the information technology and services industry, Jim excels in Business Relationship Development, Customer Success Operations, and Enterprise Cloud adoption practices. Previously, Jim held roles such as Support Desk Supervisor at ShoreGroup and Customer Success Manager at Optanix, where they prioritized client satisfaction and retention. Jim earned a Bachelor’s degree in Marketing from the State University of New York College at Oswego and an MBA from Boston College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices