Josh Prichard, SMC, ITIL, serves as the Director of Product Architecture for Healthcare & Life Sciences at Rackspace Technology, a position held since October 2011. In this role, Josh leads the delivery and operations for the Healthcare Business Unit, focusing on fully managed solutions and support for Epic EMR applications. Responsibilities include resource management, operational efficiency implementation, customer-facing escalations, and collaboration with executive leadership on international market development. Prior to this, Josh held various roles in global technical support, leading teams in Linux and healthcare solutions, and has extensive experience in managing customer relations and technical support across multiple organizations. Josh's career includes entrepreneurial ventures and operational leadership in small consulting firms, with a solid foundation in business administration and technology.
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