Mark Cater

Mark Cater is an accomplished Service Operations Manager at Rackspace since August 2016, focusing on major incident, change, and problem management while delivering exceptional support to enterprise-level clients. Previously, Mark served as Incident and Service Manager at CPA Global from 2006 to July 2016, where responsibilities included providing incident management services aligned with ITIL standards for over 1100 global users. Mark also held roles such as Major Incident Manager and Service Delivery Manager during that time. Early experience includes positions at GlaxoSmithKline as a Desktop Support Analyst. Mark's extensive background in IT service management demonstrates a commitment to operational excellence and effective crisis coordination.