Mark Cooper is an experienced professional in problem and incident management, with a career spanning from 2004 to the present. At Edexcel, Mark served as a Problem and Incident Specialist for over a decade, followed by a role as Major Incident and Problem Manager at Capita. Transitioning to BT, Mark held positions as Problem Manager and Infrastructure Operations Professional (Server) from June 2018 to May 2022. Mark briefly worked as a Problem Manager at Burberry in late 2017. Currently, Mark is an Infrastructure Operation Specialist at Rackspace Technology, a position held since May 2022.
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