Mark Hanlon is an experienced professional in customer success and project management, currently serving as Senior Director of Customer Success at Rackspace Technology since January 2022. Before this role, Mark spent over a decade at IBM in various capacities, including Program Executive and Delivery Partner Executive, where responsibilities included leading delivery for a major UK retail bank. Previous positions at IBM also encompassed transformation leadership roles focused on application migration and retail banking operations. Mark holds a degree in Electrical and Electronics from Glasgow Caledonian University, completed between 1984 and 1987.
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