Sumit Kaul is a Senior Manager of Customer Success, currently leading a team of Client Success Managers at Rackspace Technology, where they focus on reducing customer churn and enhancing satisfaction. With extensive experience at IBM and Cvent, Sumit has significantly contributed to sales operations and customer success initiatives across various roles, including Delivery Manager and Manager of Client Success. Their educational background includes degrees in Computer Technology and Operations from Nagpur University and Symbiosis International University. Previously, they held positions at Adobe, where they managed global customer onboarding and success operations.
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