Tony Long is an accomplished professional in customer success and management, currently serving as Manager of Customer Success - Enterprise at Rackspace Technology since August 2021, following a role as Senior Manager in the same field. Prior experience includes Customer Success Manager at Stratix Corporation and Director of Customer Success at AGDATA, LP, where Tony developed impactful initiatives such as SLAs for issue resolution and a tiered Support Services framework. Prior roles at Ultimate Software and ADP involved significant contributions in operational efficiency and client relationship management. Tony holds multiple certifications from ADP University, including completion of the Management and Leadership Development programs, and has academic credentials from Appalachian Technical College.
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