Daniel Condos currently serves as the Member Experience Team Lead at RACV since May 2024, overseeing a team of 14 Outbound Specialists dedicated to retaining members through proactive outreach regarding insurance policies and emergency assistance subscriptions. Prior to this role, Daniel had a long tenure at Telstra from June 2001 to June 2022, where responsibilities included managing regional operations across 10 retail stores as a Retail Regional/Area Manager, leading a contact centre of up to 170 Sales Professionals as a Contact Centre Manager, and achieving recognition as National Sales Centre Manager of the Year in 2006/2007. Additional experience includes team leadership as a Contact Centre Sales Team Leader and a background in retail sales at Gainsville Furniture from July 1997 to June 2000, showcasing expertise in customer engagement and sales growth.
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