Michelle Scott

General Manager - Member Service Delivery (contact Centre)

Michelle Scott is an experienced professional with a strong background in member service delivery and digital transformation at RACV, where Michelle has held several leadership roles since September 2014, including General Manager, Customer Lead, Support Manager, and Roadside Operations Manager. Prior experience includes the position of Front of House Manager at ALH Hotels from March 2000 to March 2005. Michelle holds an Advanced Diploma in Business Administration, Management and Operations, along with certifications in Lean 6 from 2017 and training from the Australian Institute of Management completed between 2010 and 2011.

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