Luis R.

Luis R. is a Tier 2 Technical Support Engineer at Radware since May 2024, specializing in the support of Radware products such as ADC, WAF, and DDoS protection, with expertise in troubleshooting, forensic analysis, and cyber threat mitigation. Prior to Radware, Luis R. served as a Tier 2 Network Support Engineer at Foundever, where responsibilities included managing escalated network incidents and delivering technical training, along with promoting team collaboration. Initial experience includes a role as a Network Support Trainee at Cisco TAC, gaining foundational knowledge in networking concepts, followed by a Tier 1 Network Support Engineer position at Cisco TAC, focusing on designing and troubleshooting VPN and security solutions. Luis R. holds a B.S. in Electronic Engineering with a focus on Industrial Automation from Universidad de Falcón, obtained between 2014 and 2019.