Jonathan Clark

Jonathan Clark is a seasoned professional with extensive experience in client and corporate affairs, communication, marketing, and customer experience management. Since April 2008, Jonathan has held various leadership positions at Railpen, currently serving as the Director of Client and Corporate Affairs, where responsibilities include cultivating client partnerships and advocating for member interests. Previous roles at Railpen include Director of External Relations and Communication, Director of Customer Experience, and Head of Customer Experience, focusing on enhancing B2B client relationships and improving service offerings. Jonathan's early career featured positions such as Global Communications Manager at Norwich Union Life and Communications Manager at Smith & Nephew. Academic qualifications include an MBA in Strategy, Communications, and Change Management from The Open University Business School, a Certificate in Customer Experience Management Strategy from Cranfield School of Management, and a BSc (Hons) in Laser Physics & Optoelectronics from the University of St Andrews.