Simon Thompson

Simon Thompson is an accomplished professional with extensive experience in operational performance and data analytics across multiple industries. Currently serving as Head of Operational Performance at RPMI Railpen since December 2019, Simon focuses on enhancing member services through a continuous improvement culture. Previous roles include Data and Insight Analyst at Virgin Media, where Simon developed analytical frameworks to reduce operational spending, and Operations Support Manager at Northgate Vehicle Hire, overseeing a customer support center. Simon began a career as a Business Analyst at Albany Assistance, leading to significant enhancements in telephony and operational processes. Earlier positions include MI Analyst and Branch Manager at Newcastle Building Society, where Simon contributed to the development of various reporting tools and performance systems. Simon holds a BA/BSc in Marketing and Creative Writing from the University of Derby.