Michael Little

Michael Little is an experienced customer experience professional currently serving as the CX Manager at Rain since May 2025. Prior to this role, Michael held the position of Director of Customer Experience at Bilt Rewards from April 2021 to March 2024, where substantial improvements in support efficiency and customer satisfaction were achieved. Earlier experience includes serving as Director of Customer Experience at Kangaroo, focusing on platform migrations and sales, and at Uplift Inc., where B2B SaaS support operations were scaled. Michael began the career as a Senior Escrow Officer at Chicago Title, ensuring compliance and enhancing communication strategies for high-volume transactions. Michael earned a Bachelor of Business Administration from Hyles-Anderson College.