Isabela Costa

Isabela Costa is an experienced professional in customer success and performance optimization, currently serving as an Analista de Otimização e Performance JR at Raízen since September 2022. Prior experience includes roles at Trampos, where Isabela managed client relationships, monitored performance metrics, and handled customer cancellations, as well as providing B2B customer support. Isabela co-founded LUCKY CAT STORE, overseeing operations from establishment to marketing and customer service. Previous positions include assisting with product purchases and event management at Juca Na Balada and interning in customer service at Teresa Perez Tours. Isabela holds a Bachelor's degree in Marketing from Universidade Presbiteriana Mackenzie, earned between 2017 and 2020.