Rakuten
Mateus Rede is a Customer Success Júnior Analyst at Pin People since April 2023, responsible for translating methodologies for clients, conducting experience surveys, and managing customer service through the platform. Prior to this, Mateus held an internship in Customer Success at Obra Prima, where responsibilities included conducting implementation meetings, providing customer support, and analyzing success plans. Earlier experience includes an internship as a Civil Engineer at Construtora RVA, focusing on monitoring project management and execution. Mateus holds a degree in Civil Engineering from Universidade Estadual de Maringá, completed in 2021.
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Rakuten
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Rakuten, Inc. is a Japanese electronic commerce and Internet company based in Tokyo and founded in 1997 by Hiroshi Mikitani. Its B2B2C e-commerce platform Rakuten Ichiba is the largest e-commerce site in Japan and among the world’s largest by sales.