Matthew Ramos is a highly skilled customer support professional with extensive experience in managing escalated customer cases and optimizing user engagement across multiple platforms. Currently employed as a Customer Escalations Specialist (Tier 2) at Ramp, Matthew excels in B2B support using tools such as Zendesk and Logrocket, consistently exceeding monthly support targets. Previous roles include Customer Experience Specialist and Social Community Specialist at Tempo, where Matthew moderated social media content and handled Tier 2/3 support inquiries. Matthew's background includes leadership positions at August Home, Inc., and success in sales at Amazon and Apple. Matthew holds a Bachelor's degree in Psychology from the University of California, Davis.
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