Rex Dontogan

Rex Dontogan is an experienced professional in escalations management and customer advocacy, with a proven track record in enhancing customer satisfaction and improving operational processes. At Ramp, Rex served as the Escalations Management Senior Specialist, acting as a liaison between client-facing teams and Engineering to effectively triage and resolve escalated issues. Previously at LendingClub, Rex held roles including Expert Escalation Management Specialist and Manager of Enterprise Risk and Compliance, where responsibilities included leading a team, managing escalations, ensuring regulatory compliance, and mentoring staff. Rex also contributed to Outschool as a Supply Operations Specialist, optimizing approval processes and enhancing the support experience for teachers and organizations.