Henrique Carrer

Henrique Carrer has worked in the IT industry for the past five years. From 2022 to present, they have been employed at Ramper, where they are currently an Account Executive and Senior Technical Support Analyst. Henrique's role as Senior Technical Support Analyst includes providing support for the Ramper Marketing tool, managing SLA, TMA, TME and KPI levels to ensure quality, and creating reports for tracking. From 2018 to 2022, they were employed at LAHAR as a Customer Support Manager and Customer Success Manager. Henrique's duties as Customer Support Manager included structuring the Customer Support area, providing support for the tool, and managing SLA, TMA, TME and KPI levels. From 2016 to 2018, they worked at MStech as a Junior Technical Support Analyst and ServiceDesk Intern. Henrique's role as Junior Technical Support Analyst included providing N2 support for incidents and requests, managing SLA, TMA, TME and KPI levels, and managing the Knowledge Base.

Henrique Carrer completed their Tecnólogo em Redes de Computadores at Faculdade de Tecnologia de São Paulo - FATEC-SP from 2014 to 2016. Prior to this, they obtained an Ensino Técnico in Serviços de Auxilio Administrativo from SENAI/SC - Serviço Nacional de Aprendizagem Industrial from 2013 to 2014. In addition, they have obtained several certifications from Sebrae-SP and other institutions, including Atendimento ao cliente, Gestão de Equipes como Diferencial Competitivo, A liderança na gestão de equipes, Negociação, Customer Success - Como Conquistar e Manter Clientes, Marketing Digital para o Empreendedor, Marketing de Serviços: Economia, Características e Classificação, Introdução ao Marketing Digital, Especialista em Inbound Marketing, Introdução ao Inbound Marketing, and ITIL V3 Foundation.