Josh Lightfoot

Josh Lightfoot has over eight years of experience in technical support and IT roles, currently serving as a Technical Software Support Analyst at RamSoft since March 2015. Responsibilities include identifying and analyzing customer issues, providing solutions, and documenting processes within a Salesforce environment. Josh collaborates with product development and quality assurance teams to enhance product features and assist in the deployment of software upgrades. Proficient in DICOM and HL7 standards, Josh addresses complex issues and escalates unresolved problems as needed. Prior to RamSoft, Josh worked as an IT Helpdesk Technician at Accucaps Industries Ltd., managing help requests and documenting the problem-solving process. Josh holds a Bachelor of Science degree in Computer Science from Western University, obtained in 2011.