Stephen McFadden is an accomplished IT Service Desk Manager at Randox since November 2015, with a robust background in service delivery and IT management. Previously, Stephen held the position of Service Delivery Manager at IBM UK, Limited from March 2010 to February 2015, where responsibilities included monitoring service level performance and ensuring compliance with Service Level Agreements in an ITIL-led environment. Prior experiences include serving as IT Team Lead at IBM United Kingdom Ltd from October 2004 to January 2010 and as IS Team Leader at Diageo from May 1998 to October 2003, specializing in IS support, networking, and infrastructure management. Stephen holds a Bachelor of Science (BSc) in Computing and Information Systems with a Diploma in Industrial Studies from the University of Ulster, Jordanstown, completed in 1995.
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