Ana Mouro is a global service control manager with a strong background in IT service management. From 2010 to 2016, they advanced from a front office technical support assistant to a service desk manager at Altice Portugal, where they focused on team management and process optimization. Subsequently, Ana held various roles at Randstad, culminating in their current position, where they oversee global service operations and drive strategic process improvements. Ana holds a degree in molecular biology from the Faculdade de Ciências da Universidade de Lisboa.
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