Shefali Singh is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as Senior Vice President and Head of Global Client Delivery at Randstad since August 2023, Shefali leads global BPO/RPO operations for key global accounts, focusing on business transformation and customer experience enhancement. Previous roles include Sr. President and National Head of Customer Experience at YES BANK, Vice President and India Head of Customer Experience & Service Delivery at Vodafone, and General Manager for UK Operations at Three UK. Additional experience includes leadership positions at Convergys, U S Infrastructure INC, and American Express. Shefali holds a Bachelor's degree in Economics from Delhi University and a Master's in Marketing Management from Pondicherry University.
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