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Stephen Brown

Senior Manager, Global Customer Service at Rapid Micro Biosystems

Stephen Brown has extensive work experience in the pharmaceutical and biotech industries. Stephen is currently employed at Rapid Micro Biosystems, where they have held various roles since 2015. Their most recent role is Senior Manager, Global Customer Service which they started in August 2022. Prior to that, they were the Global Customer Service Manager from October 2020 to August 2022. Before that, they served as the U.S. Technical Support Supervisor from April 2018 to October 2020, and as a U.S. Technical Support from March 2017 to April 2018. Stephen's initial role at Rapid Micro Biosystems was as a Validation Specialist from March 2015 to March 2017, where they were responsible for various tasks such as field service validation, environmental monitoring, and technical writing.

Before joining Rapid Micro Biosystems, Stephen worked at Merck Millipore from 2012 to 2015. Their roles there included Validation Project Leader, where they conducted microbial validation testing and equipment calibration, as well as Lead Preliminary Validation Studies Technician, where they managed project schedules and performed viability testing.

In addition, Stephen also gained experience as a Research and Development Intern at Cell Signaling Technology in 2011 and as a Research Associate at St. Vincents Hospital in 2010.

Overall, Stephen's work experience demonstrates their expertise in customer service management, technical support, validation, and research and development in the pharmaceutical and biotech industries.

Stephen Brown completed their Bachelor's degree in Biology at Fairfield University from 2008 to 2012. Stephen is currently pursuing a Master of Business Administration (MBA) in Management at Fitchburg State University, which they started in 2020 and is expected to complete in 2023. Following their MBA, Stephen plans to further their education by pursuing a Master of Science (MS) degree in Computer Science at Fitchburg State University from 2023 to 2025. In addition to their academic achievements, Stephen holds a certification as an Emergency Medical Technician from the State of Connecticut.

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