Andrew Won

Andrew Won has a diverse and extensive work experience spanning over two decades. Andrew started their career in 1999 as a Technical Support Manager at MICRON Web (formerly Interland, formerly NetLimited- dba HOSTPRO), where they managed a team of 20+ representatives and implemented policies and procedures for handling technical support issues. In 2002, they served as a Site Manager at HostPro, overseeing operations for a Los Angeles Data Center with thousands of servers.

From 2003 to 2006, Andrew worked as an Operations Manager at Fabrics R Us, where they were responsible for customer service, order tracking, and warehouse management. Andrew then joined Media Temple in 2006 as the Vice President of Customer Service, overseeing a team of 88+ employees and managing a multi-million dollar budget. During their tenure, they reported directly to the CEO and focused on supporting the customer base.

In 2012, Andrew briefly served as the Senior Director of Service Delivery at EdgeCast, where they improved the mean time to resolution metric by over 40% and managed the Tier 2 team responsible for advanced CDN troubleshooting for external clients. Following that, they worked at Tradescape in 2013 as an Application Support Manager before joining Rapid7 in 2014.

At Rapid7, Andrew first served as the Sr. Manager, Backline & Global Support, and later transitioned to the role of Senior Manager of Technical Account Management in November 2021.

From 1989 to 1992, Andrew Won attended Boston University. No information is provided regarding the degree obtained or field of study pursued at the institution.