Ben Miller

Ben Miller has over 20 years of work experience in various roles within the customer success and marketing industry.

Ben is currently working as a Senior Director of Customer Success at Rapid7, where they started in May 2023.

Before this, they worked at Klaviyo as the Senior Director of Customer Success & Support, EMEA from November 2021 to May 2023.

From November 2017 to November 2021, Ben was the Director of Customer Experience, International at Verizon Connect. Ben led Customer Success teams across Europe and was responsible for developing strategic plans, procedures, and program execution.

Prior to Verizon Connect, Ben worked at Acquia as the Senior Director of Account Management and Renewals, EMEA from February 2015 to October 2017. Ben established and headed an expansion account management team and implemented new strategies to drive customer success.

From January 2009 to January 2015, they served as the Senior Director of Customer Success, EMEA at Oracle Marketing Cloud. Ben played a vital strategic role in the company's growth, maintained commercial relationships, and launched a customer loyalty program.

Before that, they held roles at Responsys as the Senior Account Director, EMEA from June 2009 to March 2014, and at Beacon Marketing as the Head of Digital from October 2004 to June 2009.

Additionally, Ben has experience at Inbox Digital as a Senior Account Manager from September 2003 to September 2004, Freestyle Interactive Ltd as a Senior Program Director in 2002-2003, and JJ Marketing as a Group Account Manager from 1998 to 2002.

Throughout their career, Ben has consistently demonstrated their ability to lead customer success teams, develop strategic plans, and drive business growth.

Ben Miller's education history is as follows:

From 1986 to 1991, they attended Abingdon School and obtained 11 GCSEs. Ben also earned 3 A Levels in English Literature, Geography, and History.

From 1991 to 1994, they enrolled at Kingston University and completed a Bachelor's Degree in Social Sciences.

Between 1995 and 1997, they attended Oxford College where they acquired an Associate's Degree in Business, IT & Management Information Systems.

In terms of additional certifications, they obtained a PRINCE2 Foundation and Practitioner certification from PRINCE2® in June 2002. Ben also completed a Crash Course in Data Science from The Johns Hopkins University in October 2020.