David Smith has extensive experience in customer support and technical roles, currently serving as Lead Customer Support Advisor in the Detection and Response Practice at Rapid7 since April 2018, following previous positions as Senior Customer Support Advisor, Senior Technical Support Engineer, and Technical Support Engineer II. Prior to Rapid7, David worked as a Research Assistant on a commercialization project funded by Enterprise Ireland at the Institute of Technology Blanchardstown from October 2016 to March 2018. David's academic background includes a Bachelor of Science (BSc) in Computer Science from University College Dublin, earned between 2010 and 2014, along with experience as a Postgraduate Researcher at the same institution from September 2014 to October 2016.
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