John Carlos is an experienced technical professional with a strong background in customer support and engineering. Currently serving as a Backline Support Engineer at Rapid7 since July 2015, John takes ownership of escalated cases, providing in-depth troubleshooting and analysis while ensuring customer success. Prior roles include Frontline Support Engineer at Rapid7, Application Engineer at GeoVision, and Technical Support Supervisor at DTT Surveillance, where John managed and developed technical support teams. With a comprehensive understanding of IT technology and surveillance systems, John has cultivated robust technical skills through roles in various companies, including DIRECTV and Payless ShoeSource, supported by formal education in Computer Networking and Computer Engineering.
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