Marco V.

Marco V. has a diverse work experience in various customer success and consultancy roles. Marco is currently working as a Senior Customer Success Manager at Rapid7 since April 2022. Prior to that, they worked as a Customer Success Manager at Echo Analytics Group from July 2021 to March 2022.

Before joining Echo Analytics Group, Marco held multiple roles at Sierra Pacific Group from July 2020 to June 2021. Marco worked as a Client Success Manager, focused on delivering excellent service to clients, and as a Business Consultant, where they taught, consulted, and implemented strategies to help businesses improve their sales, service delivery, and finance operations.

From November 2018 to July 2020, Marco worked as a Business Consultant at ConnectWise, providing strategic advisory services to Technology Solution Providers. Marco utilized their industry knowledge and analytical skills to suggest business strategies and processes to clients.

In 2018, Marco also worked as a Management Consultant at M.A.V. Consulting, where they helped businesses identify growth opportunities, improve operational efficiencies, and build high-performing teams. Marco focused on enhancing the customer experience and recommending strategic solutions for improved profitability.

Prior to their consultancy roles, Marco worked at CA Technologies for several years. Marco held the position of Manager Customer Experience from May 2012 to August 2018, leading program management efforts and implementing departmental strategies. Marco also served as a Go Live Manager, coordinating technical resources for installations and upgrades. Earlier in their career at CA Technologies, they worked as a Sr Customer Experience Rep/ Analyst, providing customer service and product information.

Marco's career began at Capital One in 1999, where they worked as a Supervisor / Credit Analyst. Marco led the work of others, provided training in credit analysis techniques, and mentored less experienced analysts.

Overall, Marco V. has a strong background in customer success, consultancy, and management roles across different industries. Marco brings a wealth of experience and expertise in driving business growth and improving customer satisfaction.

Marco V. has a Bachelor's Degree in Business Administration and Management, General from the University of Florida, which they obtained between 2021 and 2024. Prior to that, they obtained an Associate's Degree in Associate in Science from the International Academy of Design and Technology-Tampa between 1999 and 2002. Additionally, Marco has earned several certifications, including CRC Stand & Deliver from Rapid7 in June 2023, ITIL Foundation Level V3 from PeopleCert in March 2019, and Lean Six Sigma Green Belt from Lean Sigma Corporation in November 2018.