Muhammad Ali is a seasoned cybersecurity professional with extensive experience in incident response and technical account management. Currently serving as the Manager of Customer Advisors at Rapid7 since November 2016, Muhammad created and directed the Associate Customer Advisor program, enhancing incident response for Managed Detection and Response clients. Previously, Muhammad held positions as a Technical Account Manager at Fidelis Cybersecurity, where skills in mentoring and customer advocacy were utilized, and as a Senior Security Engineer at Symantec, managing security products and providing advanced technical support. Earlier experience includes roles as a Senior Network Engineer at Copper River IT, troubleshooting network issues, and as an Information Technology Specialist at Intellectual Point, focusing on Cisco equipment. Educational credentials include a Bachelor of Science in Network Engineering from Strayer University and a Bachelor of Science in Mathematics and Physics from the University of the Punjab.
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