Patrick McAuley

Patrick McAuley has a diverse work experience spanning different industries. Patrick started their career at Bank of Ireland in 2011, where they worked as a Clearance employee responsible for data entry and processing cheques. Patrick later transitioned to the Scanning Team, where they prepared and scanned sensitive documents onto a secured bank database.

In 2013, McAuley joined the Irish Olympic Handball Association for an internship. Patrick was involved in various tasks such as stock takes, setting up a coaching database, and organizing school competitions.

From 2013 to 2014, McAuley worked at Topaz Energy Ltd as a Supervisor. Patrick'sresponsibilities included general shop work, stock management, and training new staff members.

In 2014, McAuley joined Sage and held multiple roles within the company. Patrick initially worked as an Installation Specialist and Sage One Payroll Support Representative, troubleshooting customer installs and implementing solutions. Patrick then transitioned to the role of Customer Success Manager, where they helped small businesses and startups revolutionize their accounting and business management practices. McAuley later became a Senior Customer Success Manager and eventually took on the role of Customer Success Engineer.

Most recently, McAuley has joined Rapid7 in 2022 as a Technical Support Team Lead.

Patrick McAuley's education history is as follows:

- From 2007 to 2010, they attended Technological University Dublin and obtained a Bachelor's Degree in Business Management with a field of study in Business management.

- In 2016, they completed a Salesforce Course Adm201 at an undisclosed institution, specializing in Salesforce Administration.

- Also in 2016, they completed a course at Sage University, though the specific field of study is not mentioned.

- In the same year, they attended Gainsight and earned a degree in Customer Success Management 201.

- Patrick also completed a course in Customer Success Management 101 at Gainsight in 2016.

- In 2016, they received a Grade C in the Cutman/Seconds Course.

- From 2000 to 2006, they attended Tallaght Community School, but no degree or field of study is mentioned.

- In 2016, they enrolled at the National Training Centre and obtained a National Qualification in Exercise, Health Studies, and Personal Training.

- Patrick also obtained a National Qualification in Step Aerobics from the National Training Centre in 2016.

- In 2017, they continued their studies at the National Training Centre and earned a National Qualification in Suspension Training.

- Additionally, in 2017, they obtained a National Qualification in Strength and Conditioning, also from the National Training Centre.

- Patrick has also completed a course on Taping and Strapping Procedures from the National Training Centre, though the completion year is not specified.

- At the Emergency Services Training Institute, they obtained a First Aid Responder certification in an undisclosed year.

- Lastly, in 2017, they obtained a National Qualification in Massage Therapy & Event Massage from the National Training Centre.

In addition to their formal education, Patrick McAuley has also obtained several certifications, including:

- "Implementing a Vulnerability Management Lifecycle" from LinkedIn in April 2022.

- "Learning Vulnerability Management" from LinkedIn in March 2022.

- "Learning Secure Payments and PCI" from LinkedIn in March 2021.

- "Accounting Foundations," "Accounting Foundations: Bookkeeping," "Accounting Foundations: Budgeting," "Building Rapport with Customers," "Building Resilience," "Communication Foundations," "Communication Tips," "Customer Service Foundations," "Customer Service: Creating Customer Value," "De-Escalating Intense Situations," "Effective Listening," "Excel Essential Training (Office 365)," "Excel Quick Tips," "Excel for Accountants," "Finance Foundations," and "Finance and Accounting Tips" from LinkedIn, all obtained in February 2020.

- "Certified Speed & Agility Coaches" from the National Sports Performance Association in February 2020.