Rasheed Alhassan is a skilled professional with extensive experience in system engineering, data analysis, and customer service. Currently serving as a Senior System and Automation Engineer at Rapid7 since May 2017, Rasheed has also held roles such as Data Analyst and IT Data and Support Intern within the same organization. In addition, Rasheed contributes to JetBlue Airways as an Airport/Ground Operations Crew member since August 2011, where responsibilities include operating ground service equipment and providing exceptional customer service. Previous positions include IT Helpdesk Analyst Intern at the University of Massachusetts Boston, CTS Support Analyst Volunteer at JetBlue Airways, Customer Service Supervisor at KMB of Orange LLC, and Customer Relations Intern at Ghana Telecommunication Service. Rasheed holds a Bachelor's Degree in Information Technology from the University of Massachusetts and an Associate Degree in Information Technology from Bunker Hill Community College.
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