Ryan Brandt

Ryan Brandt has a diverse work experience across multiple companies.

Their most recent position is as a Cloud Customer Success Manager at Rapid7 since September 2021. In this role, they successfully managed a $4mm ARR book of accounts, achieving a 115% retention rate and exceeding customer expectations for value realization. Ryan also led customer onboarding activities, establishing a repeatable process that resulted in immediate value realization and accelerated time-to-value for customers by 27%. Ryan established and tracked key metrics of success in partnership with customers, resulting in increased customer loyalty and cohort retention.

Prior to Rapid7, Ryan worked at FairWarning - An Imprivata Company. Ryan held the position of Interim Team Lead - Customer Success Account Manager from March 2021 to September 2021 and was a Senior Customer Success Manager from October 2020 to March 2021. As a Senior Customer Success Manager, Ryan managed 40-50 strategic and enterprise accounts across 5 continents with ARR greater than $6MM and achieved a 97% retention rate during 2020-2021. Ryan also identified existing business expansion opportunities greater than $125k in 2021.

Before joining FairWarning, Ryan worked at Golf Channel as a Product Specialist from April 2015 to May 2018. In this role, they focused on the implementation and support of GolfNow's proprietary software and associated hardware. Ryan consistently resolved escalations and nurtured relationships with key stakeholders.

Ryan's early work experience includes a role as a Business Intelligence Analyst at SoftRock from January 2014 to March 2015. Ryan partnered with the VP of Business Development to drive customer acquisition, engagement, and expansion through data analysis. Ryan identified a business opportunity to expand revenues and revised the compensation structure to enhance the company's bottom line.

Overall, Ryan Brandt has demonstrated success in customer success management, onboarding, account retention, and driving business expansion.

Ryan Brandt attended the University of Central Florida, where they obtained a Bachelor of Science degree in Business Administration with a focus on Marketing & Finance. Ryan has also earned several certifications, including Google Associate Cloud Engineer from Google in March 2022, Microsoft Certified: Azure Fundamentals from Microsoft in November 2021, AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in October 2021, Customer Success Management Fundamentals from LinkedIn in October 2020, and Salesforce Certified Administrator (SCA) from Salesforce in September 2019.