Ryan Caren

Technical Support Manager at Rapid7

Ryan Caren has worked for two companies in their career. Ryan started at Ray Grahams Ltd. in September 2016 as an IT Support Specialist. In this role, they were responsible for system security, data compliance, project management, onsite SEO optimization, Google AdWords and Analytics usage, troubleshooting website performance issues, creating marketing materials, PHP, CSS, and JavaScript development, social media management, and customer data analysis. Ryan worked at Ray Grahams Ltd. until September 2018.

In 2019, Ryan joined Rapid7 and held various technical support roles. Ryan started as a Technical Support Engineer in February 2019 and later became a Technical Support Engineer II in November 2019. Ryan then progressed to the position of Senior Technical Support Engineer in January 2021 and Lead Technical Support Engineer in January 2022. Currently, they serve as a Technical Support Manager starting from February 2023.

Overall, Ryan's work experience includes a strong focus on technical support and IT support roles, along with experience in project management, website development, digital marketing, and data analysis.

Ryan Caren attended Ulster University from 2014 to 2018, where they pursued a Bachelor of Science degree in Computing with Internet Systems.

Links

Timeline

  • Technical Support Manager

    February, 2023 - present

  • Lead Technical Support Engineer

    January, 2022

  • Senior Technical Support Engineer

    January, 2021

  • Technical Support Engineer II

    November, 2019

  • Technical Support Engineer

    February, 2019