Chris Potter

Chris Potter is a seasoned IT professional with extensive experience in cloud support and IT service management. Currently serving as a Cloud Support Manager at RapidScale since November 2021, Chris previously held the position of IT Support Manager at Easter Seals Of North Carolina, where responsibilities included managing a first-level contact support team for a growing user base of 2,500 and implementing ITIL and Scrum/Agile processes to enhance customer experience. Prior roles include IT Service Desk Manager and Service Desk Team Lead at HCL America, where Chris oversaw the implementation of ITIL processes and managed day-to-day operations. Additional experience encompasses roles as a Network Engineer at General Dynamics Information Technology, System Analyst at L3 Technologies, and Technical Support Specialist at Lockheed Martin, demonstrating a strong background in technical support and project management across various industries.