John L. is a dedicated IT managed services leader with extensive experience in operations for a national IT managed services provider. Currently serving as a Senior Manager of Service Delivery at RapidScale since 2025, John collaborates with teams to enhance cloud solutions and implement best practices. Previously, John held various leadership roles, including Senior Director at Ricoh USA, where they drove revenue growth and customer satisfaction. John also managed IT operations at Hamilton Jewelers, supporting over 100 end users and implementing innovative technology solutions. Holding CompTIA A+, Network+, and Cisco CCNA certifications, John is committed to fostering diverse teams and improving customer technology experiences.
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