Jim Rose

Jim Rose has a diverse work experience spanning multiple industries. Jim currently holds the position of Director of Customer Success at RapidSOS since May 2022. Prior to this, they worked as the Director of Delivery Management at Artisan Technology Group from December 2019 to May 2022.

From September 2016 to August 2019, Jim served as the Director of Customer Success and Strategic Accounts at Wysdom.AI. In this role, they led customer implementations, managed services, and customer success. Jim collaborated with clients to design and implement innovative AI-powered conversational and search solutions, aligning them with the clients' digital transformation goals.

Before that, Jim worked at NetCracker as a Program Director from April 2013 to September 2016. Jim was responsible for managing program management, professional services, and managed services engagements for a large telecommunications account. Jim also played a crucial role in strategic discussions on business transformation and technology, working closely with sales on proposal development.

Jim's previous experience includes working as a Senior Manager at Openwave Mobility from September 2010 to March 2013. Jim led professional services engagements for multiple tier 1 operators, providing financial management for the client portfolio.

Prior to that, Jim was a Project Manager at Openwave Systems from June 2006 to August 2010. In this role, they built strong customer relationships, maintained compliance with regulations, and supported the sales process.

Jim's career began at Cerner, where they worked as a Project Manager/Engagement Leader from May 2003 to June 2006. Jim maintained project schedules, developed forecasting reports, and collaborated with clients on project opportunities.

Overall, Jim Rose has gained significant experience in customer success, program management, professional services, and sales strategy throughout their career.

Jim Rose received a Bachelor of Business Administration (BBA) degree in Management Information Systems and Management from The University of Iowa Tippie College of Business in 2001. Jim also obtained additional certifications, including an Executive Data Science Specialization from The Johns Hopkins University in August 2019, a Certificate of Achievement - Project Management Professional (PMP) Prep from Villanova University in October 2006, and a Project Management Professional (PMP) certification from the Project Management Institute in June 2007.