Lea Harms

Lea Harms is an experienced professional in training, engagement, and customer success, currently serving as the Training & Engagement Manager at RapidSOS since March 2024, following a role as Senior Training & Engagement Associate. As a Learning Management System Administrator, Lea specializes in instructional design and enhancing user experience through quantitative analysis. Additionally, Lea is a self-published author of "Lives on the Line: Stories from America's First-Responders," highlighting the vital role of telecommunicators in emergency services. Previous experience includes positions at Verizon Business, Mark43, and the Arapahoe County Sheriffs Office, where Lea excelled in customer relations, training, and emergency telecommunications management. Educationally, Lea holds a Master of Arts in Communication and a Bachelor of Arts in Communication Studies from the University of Northern Colorado.