Amy Thomas serves as Group Account Director at RAPP, focusing on enhancing customer experiences for Mercedes-Benz at a Europe-wide level. With a robust background in account management, Amy has developed data-led CRM strategies for the Volkswagen group and managed significant accounts at OgilvyOne, including British Airways and BT. Previous roles at RAPP involved leading teams on major projects for Virgin Media and various high-profile clients such as UNICEF and Apple. Amy holds a Master's degree in Management and Leadership from Cranfield School of Management and is a Chartered Manager through the Chartered Management Institute, complementing a solid academic foundation in marketing and English Language and Literature.
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