Lorena Páez is an experienced Customer Experience Analyst specializing in eCommerce. They worked at OneLink BPO as a corporate analyst in 2020 and briefly held the role of Customer Experience Analyst at Rappi in 2021. Prior to that, they served as the Customer Journey Coordinator at Contento BPS S.A from 2019 to 2020, where they ensured quality in Rappi's operations across various Spanish-speaking countries. Lorena holds a degree in Industrial and Product Design from Universidad Autónoma de Colombia, which they earned between 2013 and 2016.
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