Dicky Ip

Dicky Ip is an experienced account manager and customer solutions specialist with a strong background in account management and customer service. Currently serving as the SMB Account Manager at Rapyd since October 2022, Dicky leads the Hong Kong account management team, successfully retaining over 500 key accounts across multiple regions while achieving a 20% increase in active users and a 100% growth in total payment value from 2021 to 2022. Prior roles include Senior Customer Solutions Specialist and Customer Solutions Specialist at Neat, where Dicky enhanced customer experience through multi-channel support and led efforts in escalated complaint resolution. Dicky's experience also encompasses customer service management at PacHosting, where responsibilities included team management and marketing support, along with previous sales experience at PCCW. Dicky holds a Master’s Degree in Marketing and Consumer Psychology from Hong Kong Shue Yan University and a Bachelor’s degree in Psychology from Saint Martin's University.